Hero Motocorp Limited - Faulty bike delivered by Hero Motocorp not able to solve from a year almost

The Director,
Hero Motocorp
India. 


I am writing to you once again regarding the unresolved safety issues with my Super Splendor Xtec, as detailed in my previous communications. Despite my repeated attempts to address these concerns through multiple ways, the issues persist, putting my safety at risk every time I ride the motorcycle.To recap, the problems I am experiencing include:Automatic Shutdown: The bike frequently shuts off during slow rides, which is incredibly dangerous, particularly when crossing highways, BRTS lanes, signals, and railway crossings. On multiple occasions, I have narrowly avoided accidents due to this issue.Light Malfunction: The headlight turns off for a few seconds when reducing gears, posing a significant risk during nighttime driving.I have already contacted your dealership, Bike Automotive in Sanand,Regional office, regarding these issues, but unfortunately, no permanent satisfactory resolution has been provided. As these problems persist, and considering the serious safety implications, I am left with no choice but to escalate this matter further.If these issues are not addressed promptly and effectively, I will be forced to seek assistance from consumer protection agencies to ensure my rights as a consumer are upheld and to prevent any further safety risks associated with the operation of the Super Splendor Xtec.I urge you to take immediate action to rectify these issues and provide me with a clear plan of action to resolve them. My primary concern is the safety of myself and other road users, and I trust that you will prioritize this matter accordingly.
I expect to receive a response from you within seven days outlining the steps that will be taken to address these concerns. Failure to do so will leave me with no option but to pursue legal recourse.Thank you for your attention to this matter. I look forward to your prompt response.

Issues are confirmed by Regional Technical Shri Ganesh ji -(Pune) during his Ahmedabad visit.

Thank you,
Gaurang Panar
M.**********
Ahmedabad
---------- Forwarded message ---------
From: Gaurang Panara <gaurangpanara@gmail.com>
Date: Sat, Dec *, **** at *:** PM
Subject: Re: DOA Super Splendor Xtec -Auto Off Issue
To: <baroda@heromotocorp.com>, ba.sanand@heromotocorp.biz <ba.sanand@heromotocorp.biz>


Is there any one???

Still i am facing the slow turning off issue and it's making my ride unsafe.

Pls share your escalation matrix.


On Thu, Oct **, ****, **:** AM Gaurang Panara <gaurangpanara@gmail.com> wrote:
>
> Nothing works.yesterday it stopped automatically while I am crossing the highway and just saved because of timely breaked by car. Hero motocorp and it's team will be resposible for any accidents and any of Life loss of family.
>
> On Fri, Jul *, ****, *:** PM Gaurang Panara <gaurangpanara@gmail.com> wrote:
>>
>> Gentle Reminder
>>
>> ---------- Forwarded message ---------
>> From: Gaurang Panara <gaurangpanara@gmail.com>
>> Date: Wed, * Jul, ****, *:** pm
>> Subject: DOA Super Splendor Xtac -Auto Off Issue
>> To: baroda@heromotocorp.com <baroda@heromotocorp.com>
>>
>>
>> Dear Sir,
>>
>> My self Gaurangkumar Panara & recently i have purchased Super Splendor
>> Xtec from Bikes Automotive - Sanand.
>>
>> My experience is not good this time with Hero Motocorp. My Bike has
>> the fault of Turned off in running from the time of purchase. I had
>> reported within half an hour of the delivery for the fault of the
>> bilke but the dealer team suggested the bike is new & the engine will
>> be smooth after a few days so I continued with the bike.
>>
>> After a few days I have found the problem has increased because its
>> auto off anywhere when the accelerator is Zero during the ride (Not
>> every time but *-* times during the ** km ride).
>>
>> Few days back i have submitted the bike to the service centre with Job
>> card no. **** but they denied the fault & suggested to keep
>> accelerator high all the time as you know it's not possible all the
>> time during the driving.
>>
>> I am not getting a proper solution of the issue for this DOA (Fault
>> from the purchase time) bike. Request you to help me to clear the
>> issue as per your DOA policy.
>>
>> I am attaching here with my invoice of purchase for your reference &
>> expecting the solution which keeps our trust on the brand.
>>
>> Important information :
>>
>> Invoice No. *****BD**S*** Dated : **/**/**** **:**:**
>> Engine.  JA**AMPC*****
>> Chassis No.MBLJAW***P*D*****
>> Dealer : Bike Automotive - Sanand
>> Bike: Super Splendor Xtec -Black
>> Problem : Bike Auto off *-* times during the **km ride anywhere when
>> the accelerator is zero for a moment. This is very risky when crossing
>> a highway.
>>
>> Thank You.
>> Gaurangkumar Dilipkumar Panara
>> M.**********
>> Ahmedabad.
>>
>>
>>
>>
>>
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