Axis Bank - Failure to resolve dispute of Rs 36,800 on my credit card
sushil kumar filed complaint against Axis Bank on Nov 26, 2018
I made a transaction of Rs **,*** on swiss tour in may ****. The transaction was failed and the same was confirmed by the merchant. I immediately reported the same with the necessary documents but after * month i got a temporary credit. Every time, I enquired about the dispute they told me it is under process. After getting the frustration, i decided for the closure of the card, then it came into my notice that this dispute was not resolved. I submitted the document on **/**/**** and got the complain number again the dispute was closed on **/**/****. I have been harassed by the bank for the past * months and after submitting the document various time. They did not bother to inform me or consult me before the closure of that dispute. Now they have charged me for Rs **,*** as told by their customer care executive.
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