Hewett packerd - Failed to replace a monitor that was defective on arrival

Hello Team,

Recently, I have purchased a HP monitor online (please see details below) and received a defective item.
The device came with good packaging without any physical damage.
But as soon as I plugged in, I have noticed * red lines at the centre of the screen and blurry display around right side corner.

I have opened a case with HP technical support team on the same day. Dealing with HP support team was a nightmare.
After so many follow ups through chat and email, HP promised to send a technician to check the device status and arrange for
replacement.

After few days, I got update (Update from HP break fix team partnered with Wipro) that technician checked the device and its physically damaged and it won’t be replaced under warranty.
Truth is, till today, technician didn’t come to my home at all and he FALSELY REPORTED that device is physically damaged. Actually, the device is
Still in brand new condition and there are no signs of physical damage at all. Looks like there is some internal display issue.

HP failed to comply with their return policy.
For a product with defect on arrival, they should have replaced my monitor within ** days of purchase. Instead, there was
so much delay, technician has lied about his visit, extremely poor support from customer service head named “Faheem”.
It’s been almost a month, without any resolution. Without monitor, already my work is getting impacted, this entire purchase
& follow-ups have caused me extreme stress and anxiety.

I have paid around **k for a HP product and in-return received a faulty item which I cannot use at all.
Please do the needful.



Details:

HP Order Number: #***************
Order Date: **-FEB-****
Mode of purchase: Online order through direct hp website (https://www.hp.com/in-en/shop/monitors.html)
Delivery Date: **-FEB-**** (Through Delhivery courier Services)
HP Case ID: **********
Total amount paid: Rs. **,***
HP Customer Support Contact: Faheem ul haque
HP Technician Name: Kumaresan Mohan
Monitor Serial Number: *CM******Q
Monitor Model Number: *E*Y*A*
Monitor Name: HP M**f FHD Monitor
Warranty period: * years