Agoda Booking - extra bed charge added in invoice

Shoaib Ahmad filed complaint against Agoda Booking on Jan 17, 2026

Hello,

I have booked * classic room in Sterling Fern Hill hotel at Ooty from ** Jan to ** Jan.
While booking I have selected * adults and * children but got a booking confirmation of * Adults and * children. I haven't selected any extra bed while booking but the invoice sent by Agoda has extra bed charges included of Rs ****.
I contacted Agoda Customer Care to rectify this and refund the extra amount. They amended the number of guest as as * adults and * children and send new invoice with * extra beds but charges are still included in the name of extra bed.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Agoda Booking

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