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Apollo 24 7 Online Pharmacy - Extortion of money Refund not received

Prince Jose filed complaint against Apollo 24 7 Online Pharmacy on Jun 20, 2023

I have a failed order at Apollo pharmacy for which a gift card was used.
While the order has failed, the refund was not credited back to me and it has been * weeks.
Customer care representative are only capable of handling the issues as a ticket and there is no SLA for resolving tickets or escalate customer grievances.
Attaching email threads where I have made verbal abuses as well due to non compliance.
I don't want to begin describing how mentally exhausting it was to deal with their customer service. ( I have usually undertaken many conversations with customer care reps of different organisations but none like this)
And they have a lousy way of handling customer requests.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Apollo 24 7 Online Pharmacy

9

Total Complaints

4

Total Resolved

44.44%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

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