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Hdfc Life Insurance - Excess amount not refunded on time

BAJJURI KISHORE KUMAR filed complaint against Hdfc Life Insurance on Sep 25, 2020

I have a hdfc policy, i have made a payment on *th sep **** but it got failed, so again i paid it on *-*-**** this time it went through(becoz my policy due date was **th sep), payment was done with credit card so HDFC Life has charged me two times one for failure and other for success transactions, even after repeated calling/emailing they not solving the issue, other problem is my credit card payment is **/**(october) if they dont refund before that i will be charged interest on that daily basis, my complaint is i need my excess amount back along with credit card interest if they dont refund before **/**/****.
**,*** + interest charges + phone bill charges + my mental stress faced due to incident.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Hdfc Life Insurance

13

Total Complaints

3

Total Resolved

23.08%

Consumer Satisfaction

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