Dell - EOL for laptops the question of legality

Sub: Dell Inspiron Laptop i*, Model No-M-****, Serial SHCTQ* purchased on **/**/****, order no. ********* with extended warranty, Service Tag *FZ**BS
Service tag(s/n) –***********, Express service code-*HCZTQ*, Product key-PM***-MYK*J-RCDBQ-H*B*H-**VPY.

Recently, in October ****, the laptop stopped booting suddenly. You were contacted but as your records called it a device with expired warranty and no AMC, you advised us to contact Dell Authorised Center for checkup and/or rectification.

It was submitted to your Authorized Service Center CITI SERVICE GROUP ADDRESS-**, C.R.AVENUE, KOLKATA-****** in October ****.

The Dell center at first advised that the screen may be damaged and checked in front of me but found it not to be the issue therefore advised to leave the laptop there, and Dell would advise later.

On **th October ****, at **:** PM the Dell center to advise that the power section of motherboard needed to be repaired for which the charges would be Rs.*,***/-(Invoice Attached). Our confirmation to proceed was provided.


After various calls for delivery, the Dell Inspiron was delivered on **/**/**. We were promised a one month warranty for the service provided by them.



On **/**/**, before the warranty expired, some issues started showing up which were conveyed to your service center (and explained below). The laptop was taken to your center where it was checked wand we were advised that the Dell laptop being old, some problems would arise time to time and that the keyboard and hard disk would need to be changed to solve the major problems.

When asked why this information be given in the first place, it as uprising to be advised that the laptop could not be booted and the Dell center could not take any responsibility, as your center could not check these problems while taking in the Laptop. One would assume that a Dell Service Center would – upon any customer handing over an Inspiron laptop to it – make a thorough check, and discharge it without any issues in it, but in our case regretfully to inform you it was not.
A laptop, and especially a DELL INSPIRON, is not supposed to work as a stop-gap measure; the Dell Service Center conveyed that a stop-gap solution is acceptable. and charging a sum of INR *,***/- on **/**/** for a job which was not even half done.

*. The laptop keeps on showing an error message “Windows detected a hard disk problem. Back up your files immediately to prevent information loss, and then contact the computer manufacturer to determine if you need to repair or replace the disk.... etc”.

*. A semi-colon keeps on repeating itself as soon as any file, esp. word file, is opened. One cannot keep on clicking “ESC” just to get rid of this problem.

There is no dust permitting this unacceptable “forced typing”.

We would state that we never expected DELL or its products to be as bad as this experience.

Can DELL do anything to alleviate the problems?

Regular Dell User and we must mention that right now we are in dialogue with Dell for further purchases, however above experience makes us hesitate.

Regards
The School of Chinese Language