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Karthik filed complaint against D2h Videocon on Mar 2, 2019
Videocon d*h is not following the trai rules. As per trai customer has the right to choose their free channels. But in d*h they have some base back and we have to choose one from them and by default, the pack will have *** channels. Because of this, I am not able to watch what I want and also I have to pay more even If I add one more free channel after the base pack. If I call to their customer, they are saying the trai has changed the rules now, but still, trai's website allows us to choose the channels individually.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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