Airtel DTH - DTH connection installation has not done after several days of booking and payment

Sidhartha Sankar Jena filed complaint against Airtel DTH on Jun 5, 2019

As I need a dth connection. I decided for Airtel digital tv. I ordered it online and made payment online. The customer id also generated. The assurance for installation was within ** hours.
But it passes, when I tried to inquire at helpline number. First of all, they used to put the call on hold for several hours then they used to give a horrible reply.
Such are:-
*. Your details are not available at us.
*. Due to unavailability of service engineer the delay in installation. Please hold on.
*. You are not supposed to book via internet, it is the reason for delay.
*. We are just sending the service engineer.

The above * points are some of their examples of the answer. I am mentally harassed now.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Airtel DTH

112

Total Complaints

Total Resolved

54.46%

Consumer Satisfaction

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