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LG Electronics - Double Door Refrigerator Refund not provided

Praveen Kumar Sathyamoorthy filed complaint against LG Electronics on May 3, 2023

I bought a LG Refrigerator on *rd July **** via amazon.in and I had no idea that it was going to be the worst nightmare of my life. The fridge was functioning okay for about * months and just after the first week of February ****, it started malfunctioning. The control panel (in the fridge section which regulates the temperature for both the fridge and the freezer) did not work and I had to make several calls before a "senior" technician turned up and informed me that the PCB (inside the freezer section) was faulty because of too much "ice-formation" and so it has to be replaced immediately. He added that I don't have to spend a penny as the refrigerator was under warranty (* year) at the time. It took him more than ** days to resolve the issue and he gave me 'assurances' that it's going to be all good from then on. But it turned out to be wrong and presently the fridge is not working for the second time and that too within a period of ** months from the date of purchase. The problem that I am facing now has been going on for nearly a month (started around the last week of March ****) and the technicians obviously could not resolve the problem despite * of them coming home and inspecting the product. The "senior" technician who visited for the first time (during Feb ****) came to my place after I made about half a dozen calls to the service center. He once again gave his expert advice that another PCB on the top of the refrigerator had to be replaced because this time there was no circulation and chillness in both the fridge and the freezer section. The fridge wasn't even running except for the lights on inside the fridge section and he advised me to get rid of the stench (due to the absence of air circulation) and allow it to function properly, another PCB should be immediately replaced . I paid an amount of INR ****.* for the repairs (plus the product cost of INR *****) and even after paying a hefty sum of money to get rid of the problem, it still remains unresolved. Currently, I am left with a glorified cupboard of a refrigerator with just the lights on and I have spent my hard-earned money in buying this junk of steel and on top of that I have been robbed of more money under the guise of "repairs". At this juncture, I request that this refrigerator may be removed from my place and the money paid by me may please be transferred (product cost along with the cost of repairs) as soon as possible.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

LG Electronics

77

Total Complaints

19

Total Resolved

24.68%

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