Goibibo.com - Disruptive services

I have bought an international flight ticket from goibibo on *rd of July,****. It is for * adults and * kids travelling from Visakhapatnam to Wellington with three flights (flight#* VTZ - SIN flight#* SIN-AKL, flight#* AKL-WLG)

After couple of days, I have tried to login Airlines website to check the ticket, surprisingly I could see only one flight (#*) got confirmed. I could not see remaining two flights confirmation. Then I called goibibo customer care center to escalate this issue. I never had any clue about the pathetic shit team I am going to deal.

After couple of discussions, they agreed that there is a issue with the booking and confirmed that they are going to resolve in couple of days. I waited for two days and called them again. Now I have to explain all details again to the new representative and they promised again that they are going to resolve the issue in a day.

The same story repeated for more than eight days, I have been calling them everyday and I landed with talking to a new representative to whom I am explaining the issue. I don't know why I have to explain the issue again and again to different people, are they doesn't have any ownership of resolving this issue.

Representatives involved in email.
** July - Pallavi Sharma
** July - Ankur Sharma
** July - Pallavi Sharma
** July - Sachin (he claimed he is the manager/supervisor promised me to resolve this issue on high priority, but all my hopes went in vein)
** July - Himanshu, Rachit Kumar, Reetu,
** July - Rachit Kumar,, Somota
** July - Monit (he also claimed as a lead/supervisor asked me *hrs time but even after *hrs no response yet)

Apart from this I spoke to couple of representative over phone, I could not recollect their names one I remember is Shubham)

I have also submitted an escalation to management link given on their website. https://www.goibibo.com/support/?component=mgmt
Another waste of time thingy exists in their system.


After struggling for ** days, now I decided to quit fighting with them. So that I can save bucks on my medication (you heard I am on medication for stress relief now).

Anybody could you please help me in filing a case on them with the following reasons.
- I have spent more than ** hours on international calling which costed me around NZD *** (approx INR ****)
- I am going to loose hotel booking I have made which costs NZD ***(approx INR ****)
- I had lot of mental tensions and sleepless nights which degraded my performance in office, suffered * days time sheet loss(approx NZD **** = INR *****)