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Zolo Stays - Discrepancy in my Deposit Refund

Divya filed complaint against Zolo Stays on Nov 16, 2020

During last month of my exit I have actually consumned only ** units which amounts to *** and plus an unknown *** bucks which they are charging illegally for eb so totally ****. Whereas they charged me ****. I vacated and then when I raised complaint for this they dint respond for * week and after continuous calls they finaly responded after **days. And came back saying I have consumed more units suddenly and charged me ***bucks more so now ****. Zolo fraudsters is this how they steal people money. And they dont have proof for my eb and just quoting some random numbers. But I have verified with local team saying i have consumed only ** units. And its been a month still i haven't got my refund.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Zolo Stays

17

Total Complaints

8

Total Resolved

47.06%

Consumer Satisfaction

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