Loading...
Geetha filed complaint against Swiggy on Sep 30, 2020
I have received wrong items in the order placed ( #*********** ) and contacted customer service executive regarding the same, I was offered a coupon of Rs.*** by your executive to which I denied and wanted an escalation on the issue, when I spoke to the next customer support executive, they said the coupon has already been given to me and when I denied the acceptance of the coupon, they said they would check the call recording and come back to me with refund. But I didn't hear anything from swiggy until now.
I was also suggested not to use the coupon until the issue is resolved but I don't find any response from swiggy. I tried contacting through chat assistant but they didn't resolve the issue.
Also, whenever I tried contacting customer care number, the IVR automatically disconnects saying there is no active order.
I am highly disappointed with swiggy, I want a call back from the customer support, I need my refund back
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I payed the Swiggy *** , for tshirt , bag but still bending *week above. It's slove or call back.
From phonepe my money was deducted and when I went to swiggy I saw that the message is there that your order is not received due to fail in payment
Order deliver Marne ke Karan ID ko deactivate kar diya gaya hai please help MI yah ID chalu ki jaaye
I received the incorrect order from swiggy and many times I have tried to reach the swiggy tem form meaasge form help and support call and send * * Emails. Still no response received form them and submit e...
Complaint Summary I placed an order on Swiggy Instamart on April *, ****, under Order ID: ***************,from Nagpur to Pune address, during which I was charged twice for the same transaction due to a payment issu...