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Amazon Prime - Did not get the refund from Amazon

Laveena Fulwani filed complaint against Amazon Prime on May 27, 2023

I ordered a black color levis jeans for men from Amazon.
But I received a local brand jeans with no label.
I placed the return on the same day when I received the product which is **th may.
But I didn't got my refund. And when i am calling customer care they are saying that we can't refund your money because the product is not same.
I got the wrong product so how can I return them the right one. I am a prime customer and they are not evening responding me.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Amazon Prime

15

Total Complaints

9

Total Resolved

60.00%

Consumer Satisfaction

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