Samsung - Device physically damaged

Rahul Gupta filed complaint against Samsung on Sep 14, 2024

I purchased galaxy watch * on [**-July-****]. The watch is marketed as being IP** certified, implying resistance to dust and water under certain conditions.

However, my Galaxy Watch * stopped working all of a sudden without any significant impact or misuse. Upon taking it to the authorized Samsung service center, I was informed that the issue was due to water damage inside the watch. This is perplexing to me, given that the device is supposed to be water-resistant according to the IP** certification standards.

Additionally, authorized service centre personnel physically damaged the watch which is now useless for me.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Samsung

636

Total Complaints

273

Total Resolved

42.92%

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