Air India Airlines - Denied to board the flight even after submitting valid documents

Dear Team,

Hope you are doing well

As a frequent flier of AirIndia Airlines. I am extremely disappointed with their customer service officer (M Venkatesham) and shift Manager (Kranthi Kumar) on **-July-****.

I am writing this email with regards to my flight that was scheduled on **.**.** where I was denied boarding due to a mistake from the Air India Executive(M Venkatesham)
and Manager (kranthi Kumar) during Check-in at the Hyderabad Airport.

Although I possessed a valid RT-PCR negative test result (was valid till ** hrs)at the time of check-in, I was told that it had expired(mistaken for **hrs)
and I was forced to leave the airport immediately.

Due to this, I had to book a new flight (**,***/-) ticket for the following day and perform yet another RT-PCR test (which btw cost me an additional Rs.****/-).
Another additional expense was booking a new train ticket from the destination airport (FRA) to my town which cost me ** euros(~Rs.****).

On **.**, While discussing with the senior manager (Mohan Rao) and Supervisor(Kanees Fatima) about the events from the previous day,
I was told that the mistake was from Air India as the RT-PCR test was valid. The team was kind enough to apologize and assured me of a full refund for the flight.

As I am not a native resident of Hyderabad, I was accompanied by my parents the whole time. In times like this with the pandemic,
you must understand that it has been a very tough ** hours for me and my family.

I kindly request you to proceed with the refund process immediately. I would also like to receive the entire amount at once.

Even after mailing and Contacting AIR INDIA several times they have told me to contact a third party agent where I have booked my ticket (after contacting third party agent(travelgenio)
they are ready to give me the refund of flight ticket money, but they need authorization from Air India.
But AIR INDIA is not responding to give the authorization (since * months)


I would be thankful to you for performing the needful.

Kind Regards,
VivekGoud Battini.