OYO - Denied stay on the date of arrival

Myself Rochelle Britto- journalist @Economic Times.
This email is regarding my grevience with Oyo.

Below is the brief history of the terrible faced issue.
*- booked an oyo for a trip to Port Blair- Havelock from **-** December and @port Blair from **-**december. Name of the properties- for **-**dec- oyo ***** lee Meridian resort. And from **-** dec hotel nakshatra.

*. Payment done booking confirmed. On reaching the place the property denied entry saying they are not with oyo now and they will not accommodate us. After calling the customer care. With name Priyanshu- a senior relationship manager as he states was completely rude and did not give any solution and said that he will cancel my stay and asked me to look for a place on my own. After all he just hung up on my face.

*- constantly calling oyo for a resolution asked them to accommodate in another place but none responded to me and nor did they give me any solution.
Names of all who attended my call and did not provide any resolution- Priyanka Tiwari
Ravinder- guest relations
Sahil
Dipankar and few more.

I have a lot to say about it but cannot summarise it in this email. It was such a terrible experience.

You can also view my complaint details registered on Case ID ******** and ********.
For both my bookings I faced the same issue and went hunting for places. It was a new place I had put my trust on oyo but this is so unexpected. My entire trip was spoiler due to this as I had to spend my enjoyment Amounts on going and booking for hotels.

Below is the attached screen shot of hotel been booked and paid.