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Arpit Vijay filed complaint against Dell on Nov 12, 2020
Received Faulty dell Inspiron ****, started giving issues within ** days. After multiple services by dell team issue still persists.They agreed to replace the product, but WUR Team(replacement team) not replying back on mail, its been more than ** days and only one call by their side and giving me options of replacement and refund. I choose Refund and now suddenly i came to know from whatsapp support od dell that they are replacing it and still replacing will take more ** business days, but i opted for refund.Atleast if they will start refund option, i can go and buy a new laptop and start my work and wait for refund.Problem is we end users are unable to WUR Team, not picking our calls, no communication.
So, i request to atleast process my refund.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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