NIRBANI clothing - Delay in delivery and no proper response

I placed order on may **st and wanted delivery atleast in **-** days .I messed them in watzaap they said they will try to deliver and inform me about it.there after never got any update on the expected date they can dispatch or deliver.they don’t response to mail or watzaap properly and as I was outside India because of the different time zone by the time I message I get an auto reply stating that their time for the day is over and they are not available on Friday,Saturday and sunday.fed up of following up with them asking about delivery date or the details of when the product will be ready to dispatch for which I never got any proper response.they themselves can’t give you an expected date by which they can dispatch their own product.after I asked for cancellation and refund they came up with strange cancellation policy they have that they will give you store credit or product replacement.I said I don’t want to purchase any product from you I want my money back.they are saying they can’t give money.and they are taking money for a product that is not even ready to ship.