Indigo Airlines - deficiency of service and misbehaviour by employee

I*PZML is the pnr dated Sep ** **** flight co is indigo the staff sarodia and projoto were the accused sarodia unecessarily detained me at the counter and was serving others intentuonally and projoto supported her and misbehaved and ill treated us incluidng the senior citizen and the female members and deamed us and shouted and barked us and we have asked the co for the resolution and redressal they have still now taken no action and not replying to us please inquire and revert and provide the best suited resolution including the defamatory charges and the harassment charges from the company
The full gist of the story goes in brief like this
happenings
* customer harassment took place
* lack of knowledge of the staff of indigo
* frowning and making faces.
* shouted and ill-behaved with the customers.
* belittled the customers
* played and tarnished the honor of the customer and company also.
* made up fake stories to save their back.
* lacks quality education ethics and culture.
* all things are done intentionally
** staff made a satire of the situation especially with the senior citizens
resolution sought
* stern action should be taken
* proper training of the staff before sending to the front desk and monitoring their activities
* performance-based pay, pay linked with customer handling and quality of services
, severe stringent punishments awarded to the erring employees so that it might be an example to the rest so that they dare to do the same thing again and they should learn from mistakes as they will not listen to the scolding its inbuilt in them they are used to the same award them monetary punishment then they will listen to the same
open query
* apology form them they are so senseless that they dont even dare to ask for apology for the mistakes committed by them