Whirlpool - Defiance of Service by Whirlpool

*. Purchase Details

I purchased a Whirlpool *** L Frost Free Double Door * Star Convertible Refrigerator on ** April **** through Flipkart for a consideration of ₹**,***. The refrigerator carries a *-year comprehensive warranty and a *-year compressor warranty.

*. Service Complaint

After the refrigerator developed defects during the warranty period, I lodged a service complaint with Whirlpool.

Complaint Number: BAN***********
Date of Complaint: ** June ****
** The Complaint number is closed without resolution
Despite registering the complaint and extending full cooperation to your service personnel, the issue remains unresolved. More than ** days have now elapsed since the complaint was registered, and Whirlpool has failed to repair the refrigerator or provide any satisfactory resolution.

I have also escalated the matter through the consumer grievance mechanism. However, despite the complaint being pending for several days, Whirlpool has neither resolved the issue nor provided any concrete timeline for resolution.

*. Deficiency in Service

Your failure to rectify the defect within a reasonable period amounts to a clear deficiency in service and causes substantial inconvenience to me and my family.

As a consumer, I purchased the refrigerator expecting reliable after-sales support during the warranty period. Instead, I have been subjected to unnecessary delays, repeated follow-ups, inconvenience, and mental harassment.