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Saheel K G filed complaint against Woodland on Jul 29, 2022
On May *, ****, I ordered a pair of casual shoes from www.woodlandworldwide.com for Rs ****. I received the product on May *, ****. Close inspection revealed that the product differed from what was advertised on their website. The shoes I received are old stock from ****, with cracked soles. I chose to return the product and notified the company of the flaws the same day via email. After two weeks, I received a response from the company stating that my product appeared to have been used and could not be returned or exchanged. They also sent me a video of the product being packed in the company warehouse before it was shipped. The video itself reveals that the product is not as depicted on the website. I filed a complaint with the National Consumer Helpline on May **, ****, having lost all hope (Grievance Number: *******). NCH repeatedly emailed the company about my complaint and then closed it on July **, **** as the company was not responding. They have not marked my order as delivered even after two months of delivery and their tracking tool still lists it as "ready to ship."
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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