Saraf Furniture, Sardarshahr Rajasthan - Defective sofa

Saraf Furniture has supplied defective *-seater Solid Wood Brass Royal Sofa. After vigorous follow-ups, they have accepted their fault however they have not replaced the sofa despite ** written reminder emails and more than ** phone calls and WhatsApp messages. They continuously provide new dates to replace the sofa and make excuses for not fulfilling their commitment. Their last written commitment was to replace the sofa by *rd April **** but they again made excuses and did not deliver, due to which I had no other option but to appoint a lawyer to send a formal notice to them to raise my complaint asking Saraf to replace the defective sofa latest by **nd April ****. But neither did Saraf replied to my lawyer nor have they replaced the sofa till now, which shows their real intent. Evidently, it is an extreme case of mental harassment that has been continuously causing me undue stress and is an absolute deficiency in delivery of their service. And since they took *** percent money in advance, their act is a clear case of fraudulence and cheating. As a reasonable outcome, I'm expecting immediate replacement of the defective sofa along with compensation for the mental harassment, agony and anxiety that I have gone through following-up with them for past several months. Saraf Furniture must also be heavily penalised under the appropriate law so they do not make fraud with other customers.