Myntra - Defective product received

Order Date : **/**/****
Delivery Date : **/**/****
As soon as I unboxed the package I realized the pair of 'RayBan Club-master' sunglasses I ordered had a defect. The defect being the nose pad holders on these are wrongly aligned causing an uneven fit and looking crooked on the face. Notified Myntra immediately and was told to wait for *-* days repeatedly and this was the final response they sent yesterday and closed my ticket.

This is with regards to your complain about receiving a damaged product - "Ray-Ban Men Clubmaster Sunglasses *RB****W******".

I regret to inform you that we are unable to accept the return/refund request for this product based on the following details:

Product went through the mandatory quality check.
As per the packaging footage, a correct product was shipped.
The product was sealed in a tampered proof packaging.
No instance of package tampering was reported.

It is never our endeavor to hassle our genuine and loyal customers, however in situation like these, to avoid platform abuse, we rely on information best available to us. If you have additional details that may help us reinvestigate the issue, we will be more than happy. You can share the details by replying to this message.

We regret any inconvenience and appreciate your understanding.

Thank you for choosing Myntra as your shopping destination. We truly value your association with Myntra.

Regards,
Firdose | Myntra
Case Manager|Escalation Desk
"Everything You Need To Look Good"

Now I am left with a defective pair of sunglasses I can't even wear which makes me wonder if these are even original RayBan and no resolution from Myntra.