Samsung - Damaged the product during repair at service centre

Keshav Kumar filed complaint against Samsung on Jun 20, 2019

My Samsung Galaxy watch was damaged i.e cosmetic damage by service centre during the repair due to inexperience and mishandling. Now I am being said that nothing has happened to watch and asked to collect it, while it is clearly seen on the watch, the peel offs and scuffs due to mishandling. Both service centre and brand deny of replacing or repairing the product to the condition it was handed over to them. Instead of service centre being held accountable for the damage, brand i.e Samsung is trying to defend. I have already reached to Samsung support but the same thing is reiterated again and again.

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Complaint Status

Resolution Demanded:

Apology letter from company

Replace / Fix problem

Damages for loss and agony

Samsung

636

Total Complaints

274

Total Resolved

43.08%

Consumer Satisfaction

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