Flipkart - Damaged package delivered

I ordered a laptop on *th September Rs **,***
I received my order on **th September i opened my product and found its damaged
So i return request immediately so my return request is in progress
On ** September my product seller approved my return request so i received a msg saying your pickup is done before **th September.
So i received am text on **th may *:** Am you pickup is todat before *:**pm.
At *:**PM i received another msg Your return request is cancelled because of missing Components.
How?
Even Pickup boy not come to visit me how he cancelled my pickup.
So i call Pickup man * i times but he don't pick up my call after so many try he pick my call and said sir i am lil bit busy right now i tried to pickup your product today or Tomorrow (**th September) and he also say he was not cancelled you product its systems defects so dont worry i pickup your product tomorrow .
Next Day i wait for the pickup Boy But he is not coming.
On **September So i called Flipkart customer car I tell them all the information he said sir it's nothing shows right now not to worry about your product.
If pickup not done you can Call us back we will help You
Now flipkart show this product return policy has expired you can't return this product.