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Air India Express - Damaged baggage

Prakash Valecha filed complaint against Air India Express on Apr 16, 2023

I was traveling from Dubai to Indore in Air India express, arrived at Indore on **th April **** at **pm
As soon as I collected my check in luggage I saw my new bag was broken the wheel and the part where it's attached to the bag is completely broken.
The ground report team didn't even give me a PIR form to file. And told me to file a complaint online, but when I went online no such contact information was mentioned. So basically I'm stuck now.

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Complaint Status

Resolution Demanded:

Replace / Fix problem

Damages for loss and agony

Air India Express

57

Total Complaints

24

Total Resolved

42.11%

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