Tata Motors Tata Punch - Damage to the vehicle during free pickup and drop service

Vehicle Details:
Make and Model: Tata Punch EV EMP+S. MAT******RPAV****
License Plate Number: RJ**CZ****
Date of registration in RTO or purchase: **th February ****
Free second service Date: *th July ****
Vehicle pickup and drop form SR number: ****.
Pickup time **.** am

On *th July ****, I utilized your free pick-up and drop service for my car's second free service. Unfortunately, while the driver was returning my vehicle, he was involved in an accident. I got a call from Mr Shashank pandey at around *.** pm and he informed me about this accident. While I am relieved to hear that the driver is unharmed, my car sustained significant damage as a result of the accident.

Given that the damage occurred while my vehicle was in the care of your service center, I request the following actions be taken promptly:

*.Replacement Vehicle or Compensation: Due to the significant depreciation in the value of my car resulting from the accident, I request that Tata motors teechwheels service center jagatpura jaipur (Unit of first mobital Pvt Ltd) either replace my vehicle with a brand-new one of the same make and model or provide compensation reflecting the diminished value of my vehicle post-repair.

*. Alternative Transportation: Provide a loaner vehicle or compensate for alternative transportation costs while my car is being repaired.

Insurance and Liability: Ensure that the service center's insurance covers all costs related to this incident, as I do not want this claim to affect my personal insurance premium or zero depreciation coverage.

I trust that Tata motors teechwheels service center jagatpura jaipur will handle this matter with the urgency and professionalism it requires. Please confirm receipt of this email and provide a timeline for the above actions at your earliest convenience.