HDFC Credit cards - Credit Card Incorrect Bill Generated

*. I have HDFC Regalia Credit Card, "XXXX XXXX XXXX ****" I had done transactions for advance hotel reservations for a wedding which is in December ****.

Details:
Transaction Date
May **, ****
Transaction Amount
*,**,*** (Six lacs forty five thousand rupees)
Merchant Name
SAPTHAGIRI HOSPITALITY

*. The merchant did not received the amount for the transactions done on **rd May ****.

*. Merchant receives call from the HDFC's third party Risk and Compliance team(ATOM Technologies) regarding the amount kept on hold.
*. Merchant provided all the details like invoice+GST, PAN etc to the ATOM Technologies.
*. But still payment was kept on hold and neither given to the merchant nor they released balance to the customer(myself) credit card.

*. So the bill got generated on *th June. Total Amount: *,**,***.** Minimum Due: **,***.** Due Date: **-**-****.
*. After the incorrect bill was generated, On *th June **** I wrote email to HDFC Grievance Redressal department (Grievance.Redressalcc@hdfcbank.com ).
*. As the merchant does not receives amount of the transactions done, after a wait of almost ** days he cancels the reservations done by me.

*. I gave all details to Grievance department via email and on ** st June **** the amount of Rs.*,**,*** was credited to my credit card account.
Grievance Reference Number :
***********
***********

**. I was under impression the issue is resolved and I continued using credit card and paid valid bills of Rs.**,***.** (July ****) and Rs.**,***.**(August ****)

**. After more than ** days I received a call from The Service Manager(HDFC Bank)on ** Aug ****, and the call was active for ** seconds only.
Please find the attached snapshot of the call details. <CreditCardCall_**AUG****_**Seconds.jpeg>
The Service Manager said this is a call regarding a complaint you raised for the transactions with SAPTHAGIRI HOSPITALITY and I replied that it has been resolved in the month of June only.

**. Now again the amount of Rs.*,**,*** is re-debited to my credit card account in August **** and the bill got generated with that amount on *th September **** even after I had immediately informed Grievance department about re-debit via email.
Grievance Reference Number :
***********

**. Even I inquired with the merchant (SAPTHAGIRI HOSPITALITY) if they received the amount and they replied NO via Phone.

**. HDFC Grievance department have stopped replying to my email communication, last communication date (**th August ****)

Response from HDFC Grievance department:
"During investigation, our Service Manager has contacted you on August **, **** and observe from the callout that you are in agreement with the above transactions and the issue has been resolved at your end with the merchant."
Grievance Reference :
***********

I am preferred customer of HDFC Bank and the relationship manager and customer care executive told me that only HDFC Grievance department can resolve the issue.

Please help me in resolving the issue and credit Rs.*,**,*** (Six lacs forty five thousand rupees) to my credit card account and correct the bill generated.

Also I would like to request that HDFC Bank Credit Card department clears dues from CIBIL as well so that it wont impact me in future.

Regards,
Ankush