You Broadband - Connection stopped before expiry

Sir,


Please refer trailing mail.
So far nobody has visited to me nor I am contacted.
Please appraise me how long it will take to resolve the issue. If it cannot be resolved should I go for disconnection.


Treat this matter urgent and reply soon.


Regards,
VS Sinha
Mob.**********.






Sent from my Samsung Galaxy smartphone.


-------- Original message --------
From: Nodal Mumbai <nodal.mumbai@youbroadband.co.in>
Date: */**/** **:** (GMT+**:**)
To: 'sagar sinha' <sagarsinha****@gmail.com>
Subject: RE: Connection disconnected before expiry:-*******



Sir,

 

 

We have escalated the case now to our sales representative to check on the committed days .

The team will reach you shortly for resolution.

 

 

 

 

Regds

Nodal Officer

 

 

From: sagar sinha [mailto:sagarsinha****@gmail.com]
Sent: Monday, September **, **** *:** PM
To: nodal.mumbai@youbroadband.co.in
Subject: Connection disconnected before expiry.

 

Sir,

 

I became member of you broad band family last year september with plan for ** months + * months free by paying rs. ****/-.

My connection was disconnected on ** September **** by telling me that my plan was for * year. My connection was stopped on week before completing ** months. Till then I am calling various people to look into the matter but result is NIL. I also mailed to support navi mumbai but no reply.

My account no. Is *******.

The login for connection was done on ** september ****. The cheque was given by me was given on same date. As per plan was offered to me should expire on ** february ****.

Please find the attachment for plan given to me.

Wishing early resolution.

 

Regards,

Vidya Sagar Sinha.