Westside - Complaint Regarding Poor Quality of Formal Shoes Sole Glue Failure

I am writing this email to formally lodge a complaint regarding a pair of formal shoes purchased from your Westside store.

I purchased the above-mentioned formal shoes from Westside on ** December **** At *.** Pm from westside store thane Hiranandani Estate The Walk, and within a period of **just two months**, the **sole glue has completely come off**, rendering the shoes unusable. Such a defect within such a short duration clearly indicates **poor product quality and a manufacturing defect**, which is unacceptable for a reputed brand like Westside.

Please note that the shoes were used only for normal formal wear and strictly as per intended usage. Despite this, the product failed prematurely, which amounts to **deficiency in service and supply of defective goods** under the **Consumer Protection Act, ******.

I am attaching the following documents for your reference and verification:

*. **Photographs of the defective shoes** (showing sole glue failure)
*. **Payment proof / bill copy** with **date and time clearly mentioned**

I hereby request you to **resolve this matter immediately** by providing a **replacement or full refund**, failing which I will be constrained to escalate this issue to the **Consumer Forum** and other appropriate legal authorities without any further notice.

I expect a prompt response and resolution within *** working days** from the receipt of this email.

Kindly treat this matter as **urgent**.