vivo - Complaint regarding fraud and defective mobile handset sold as demo unit without proper disclosure

To,
The Secretary,
District Consumer Disputes Redressal Commission,
[Your District Name]

Subject: Complaint regarding fraud and defective mobile handset sold as demo unit without proper disclosure

Complainant:
Bhushan Yeole
Mobile: **********
Address: Ordnance Factory Ambajhari, Nagpur, Qtr No */**/*, Defence Colony

Opponent (Seller):
Rukmini Mobile & Electronics
Shop No. *, Bakshi Layout, Shri Krishna Complex,
Amravati Road, T-Point Wadi, Nagpur – **
Mobile: ********** / **********


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Respected Sir/Madam,

I, the undersigned, wish to lodge a complaint against the above-mentioned seller for selling a defective and demo unit of a Vivo V** mobile handset without properly informing me at the time of purchase.

On **nd February ****, I purchased a Vivo V** (*GB + ***GB) handset from Rukmini Mobile & Electronics. The seller verbally mentioned that it is a demo handset and agreed to sell it to me for ₹**,*** in cash, but the official bill was issued for ₹**,***, which is unethical and misleading.

Within a few days of usage, the phone started heating excessively. When I approached the seller for repair or replacement, they denied assistance and instead offered to take the phone back and give me a different phone for only ₹**,***, which is unacceptable and unfair.

Nowhere in the bill or any document is it mentioned that this was a demo unit. This amounts to concealment of facts, misrepresentation, and unfair trade practice.


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Therefore, I humbly request the Hon’ble Forum to:

*. Direct the seller to refund ₹**,*** (the full billed amount) to me.


*. Impose a penalty or take suitable action against the seller for misleading and unethical practices.


*. Award compensation of ₹**,*** for mental harassment and inconvenience.


*. Direct the concerned authority to verify the legality of the shop’s business practices.




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Documents Attached:

*. Copy of Invoice/Bill of ₹**,***


*. Photo of Warranty Card


*. IMEI and device serial details


*. Communication evidence with seller (if any)


*. My contact information




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Date:**/**/****
Signature of the Complainant
(Bhushan Yeole)