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BHUSHAN Narayan yeole filed complaint against vivo on Jun 6, 2025
To,
The Secretary,
District Consumer Disputes Redressal Commission,
[Your District Name]
Subject: Complaint regarding fraud and defective mobile handset sold as demo unit without proper disclosure
Complainant:
Bhushan Yeole
Mobile: **********
Address: Ordnance Factory Ambajhari, Nagpur, Qtr No */**/*, Defence Colony
Opponent (Seller):
Rukmini Mobile & Electronics
Shop No. *, Bakshi Layout, Shri Krishna Complex,
Amravati Road, T-Point Wadi, Nagpur – **
Mobile: ********** / **********
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Respected Sir/Madam,
I, the undersigned, wish to lodge a complaint against the above-mentioned seller for selling a defective and demo unit of a Vivo V** mobile handset without properly informing me at the time of purchase.
On **nd February ****, I purchased a Vivo V** (*GB + ***GB) handset from Rukmini Mobile & Electronics. The seller verbally mentioned that it is a demo handset and agreed to sell it to me for ₹**,*** in cash, but the official bill was issued for ₹**,***, which is unethical and misleading.
Within a few days of usage, the phone started heating excessively. When I approached the seller for repair or replacement, they denied assistance and instead offered to take the phone back and give me a different phone for only ₹**,***, which is unacceptable and unfair.
Nowhere in the bill or any document is it mentioned that this was a demo unit. This amounts to concealment of facts, misrepresentation, and unfair trade practice.
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Therefore, I humbly request the Hon’ble Forum to:
*. Direct the seller to refund ₹**,*** (the full billed amount) to me.
*. Impose a penalty or take suitable action against the seller for misleading and unethical practices.
*. Award compensation of ₹**,*** for mental harassment and inconvenience.
*. Direct the concerned authority to verify the legality of the shop’s business practices.
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Documents Attached:
*. Copy of Invoice/Bill of ₹**,***
*. Photo of Warranty Card
*. IMEI and device serial details
*. Communication evidence with seller (if any)
*. My contact information
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Date:**/**/****
Signature of the Complainant
(Bhushan Yeole)
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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