Oyo - Check in was denied

We had book the resort Oyo Outback at Havelock Island, Andaman Nicobar for the date **th Feb. But when we reached our hotel, we did not found our reservation and was asked to shift to some other low budgeted hotel. We were stood in the middle of the island with no access to phone nor internet to connect the customer care. Later we could connect to the local representative of Oyo Ajit Rai who on call confirmed to pay the compensation for taxi and other expenses to bear for shifting of the booking, against taxi receipt.
We have tried calling Oyo customer care more than ** times in a month and did not get a refund till date. Attached are email screenshots of emails exchanged with the Oyo managers. First, they asked to send receipt then later they are backing off. Please go ahead and register a complaint on Oyo for the trauma caused by us.