HP - Cheating and Fraud in selling Laptop

Hi,

I have been cheated by Bajaj electronics LB nagar Branch.

I had purchased a HP Laptop at Bajaj Electronics on **Nov****.
While I was briefed about the Laptop there are * things that I have been cheated on.

*. Inbuilt *** GB SSD/SDD (False information)
*. Keyboard comes with back side light.
(False information)


I had enquired about other brands with same features for less price of *K, they assured me that HP has better customer service in the market and the difference of amount is due to SSD that improves the performance of Laptop. My primary reason to purchase the laptop is due to SSD/SDD. Based on Executive confidence and trust on Bajaj I have blindly purchased it.

They opended the laptop in front of me and when I have asked about back light they realized that it's not there and they Apologized for it, I felt OK as I dont have much interest towards it.

Due to festive season I was pretty occupied and the moment I started using it, I realized the performance is slow and very similar to other laptops.
I have visited the store and asked the executive about performance, then they started thinking and the executive was juggling to explain.

He slowly started saying, sorry Sir by mistake I told you that it has SSD/ SDD infact it's not there, and I admit my mistake. There was argument around it as my primary reason for purchasing the laptop is due to it.

He smartly said, I will arrange for a SSD/SDD and will call you in the evening and arrange for it. Later in the evening he called me asking for *K to arrange for external RAM.
One thing I dont understand as why should I pay extra when I have been cheated and fooled about the product.

I request to replace my laptop with the config as explained while selling the product. Attached is the invoice.

Regards,
Yathish