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Facebook Marketplace - Cheap product was delivered and page was deleted

Jyothi filed complaint against Facebook Marketplace on Jan 10, 2021

Hi, I have placed an order thru Facebook marketplace and the seller name was niti das. She has shipped a cheap quality kurti worth hardly ***rs instead of the dresses I ordered. I have informed thm the same and they responded stating that they will replace the product with correct one within five days ans when I tried following up yesterday page was deleted and chat history was also deleted automatically...they didn't share their contact and they didn't mention it even on the parcel delivered..I tried all the possible ways but it's of no use

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Facebook Marketplace

16

Total Complaints

7

Total Resolved

43.75%

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