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mitali jain filed complaint against Zomato India on Aug 2, 2019
Placed order for biryani from Behrouz biryani on *st Aug and paid Rs ***.*/- via credit card. Ordered was delivered ** mins late. The customer care is refunding only Rs **/- when contacted regarding the issue. The delivery boy came at ** in the night. Neither the hotel or delivery guy informed about this delay. Why should I pay for the food I didn't have. The customer care is no responding at all. All they are saying is sorry and assuring that I will have a better experience next time. This is a complete injustice. The order number is **********.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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