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Navaneeswar Rao B filed complaint against Dish TV on Mar 8, 2019
Dish Tv VC No. ***********
My plan was activated for * years non-stop package in Telugu, which costs **** rupees for *-year non-stop package and ** rupees monthly charge for Telugu channels add on. My *-year nonstop package ends on the date **/**/****. On March *nd ****, dish tv changes my activated pack to another pack without any notice. I have suffered a loss of * more years subscription. Due to the loss is nearly ***** rupees {**** (*-year package cost) + **** (extra cost to pay coming * years)}.
As per TRAI rules (FAQ ** https://main.trai.gov.in/sites/default/files/FAQ_BnCS.pdf
"In case a subscriber has availed any scheme with advance charges paid for future lock-in period like an annual plan the distributor shall continue to provide services for such committed period without any increase in price/charges and without altering the other terms of subscription". I am attaching old package subscription proof and new package cost proof. Also given TRAI regulations link.
https://main.trai.gov.in/sites/default/files/FAQ_BnCS.pdf
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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