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Mickey Mehta filed complaint against Zoomcar India Private Limited on Jul 22, 2025
I am writing to raise a serious concern regarding my vehicle hosted on your platform. My first booking was scheduled from *th July **** to *th July ****, with Booking ID: #JPSNON*K*. Unfortunately, the car was never returned by the guest.
After several follow-ups and continuous chasing, I was informed on **th July that my vehicle had been dropped at an unknown location. When I reached the spot, I found my car damaged – the mirror was broken, the keys were missing, and the overall condition of the vehicle was unacceptable.
Throughout this ordeal, I attempted multiple times to contact both the guest and Zoomcar, but received no response. Since the vehicle was handed over through your platform, it is Zoomcar's official responsibility to ensure its safe return, which clearly did not happen.
I also registered a complaint with the local police station; however, they only provided a non-FIR acknowledgment due to the nature of the case.
After the car was located, it was moved to the Zoomcar garage in Chandkheda, where the garage staff submitted an assessment for the damages. This included a critical issue where diesel was filled into a petrol vehicle – a serious misuse raised by the garage technician. However, Zoomcar has neither approved the repairs nor provided any response to the garage or to me.
To date, I have sent numerous emails (over a thousand) and made several phone calls. All I have received are automated responses or vague assurances of call-backs, which never materialize.
My car has been missing or unusable for over a month, and I have received no compensation, repair assistance, or proper support. This is causing significant stress and financial loss.
I request your immediate intervention to:
Recover and return my vehicle in working condition.
Approve and cover all necessary repair costs due to guest misuse.
Provide compensation for the loss of use and mental distress.
Ensure better accountability and communication from your team.
Please treat this matter as urgent and respond at the earliest
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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