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Abhishek Bakshi filed complaint against Cleartrip on Feb 25, 2017
Hi...I booked my flight with clearttrip on the **th of February ****. The flight was from Mumbai to Srinagar for Rs *****.
Today when i went on my cleartrip account, i wanted to check " know refund status" in case i wanted to cancel. This tab tells you how much refund you can get without cancelling on Cleartrip.
When i clicked on the tab it said "unable to process" and the next thing i know was that my ticket was cancelled without my consent.
I called the cleartrip customer service immediately and they told me that they cannot reinstate my ticket. They said they will refund Rs **** and the balance of Rs **** would be used as cancellation charge.
When i insisted to speak to a supervisor, she told me that they would speak to their tech department and get back in ** hrs, but i would need to book a new ticket...
I am very angry with this as i feel cheated
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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