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SHANMUKH MUTYALA filed complaint against Croma A Tata Product on Jan 3, 2020
I have ordered * ac's(whose actual price is somewhere around **,***) when there was a technical glitch in Croma's website. After * day,umprior to my notice, Croma had cancelled all the * ac's stating that there was a tecjnical glitch and they can do nothing about that incident. I already came through a technical glitch situation before in flipkart where I got a compensation of **** rupess when the m.r.p was ***** rupees. I asked the customer care member and the escalation team for a solid compensation but they denied saying that compensation was not part of their company guidelines. But as per my knowledge when a company faces technical glitch and the customer buys a product at that time, then he should be either solidly compensated or get the product delivered.
PLEASE RAISE MY CONCERN
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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