Byjus Learning Online Products - Cancellation byjus

This is Abirami .Parent of Kausika shanmugam . I have brought the product for my daughter in April last week. Prakesh from Byjus recommended me to join the Byjus .He also told me that if i am interested I could continue or else I could cancel, ,because of this recommendation I joined Byjus.
And he didn’t inform me the ** days of cancellation period. My child didn’t attend the online classes for * weeks because of the timing issues .No one bothered about my child for atteding the classes in Byjus.now I’m not satisfied . For the last one week I am contacting the Byjus mentor but no one gave the proper instruction for cancelling Byjus .even I informed them that my account balance is very low so I told that to cancel Byjus on before * th July .but they now automatically deducted my money.

Cancellation Reason ;

She gets confused because in school they are teaching different lesson and Byjus online classes they are teaching different lesson this make her get confused.So I kindly request to cancel the Byjus . I almost have spend around ***** Rs .
Booking amount :**** (April **) I received product on may * th afternoon
June month Emi :****( June *)
July month Emi :**** (July *)

can you pls refund the amount .