Red Bus - Bus was changed and given a very poor quality bus at the same price

Hi Team,

I booked a bus from Ahmadabad to Udaipur for *th November.
My boarding point was Ramoll toll plaza. Before I boarded the cab for Ramoll Toll Plaza, I called the operator and I was told that the bus is a bit late. I was waiting at Ramoll Toll Plaza since *:** but no bus came. I called the bus operator but he said that bus is late and I need to call the driver . I called bus driver but he refused to come to Ramoll toll plaza. He said bus route has been changed. If bus route was altered , why was I not notified in advance.
I contacted the driver again but he used offensive language and said things like bus operator apko chodu bana Raha hai. He also said Mai kya chutiya Hu ki bus ** km fira k Aapke liye aaunga. Driver had no courtesy to talk. I contacted bus operator again and he said that he has arranged another bus with the number ****. I called the new bus driver again and he said bus left ** mins back. I was standing at that point since *:** and did not see any bus named Manish or ending with ****.I was totally harassed for * hour with the luggage, calling this number or that number. Most of the time people didn't pick up in one call. I had to call several times and then only people answered the call as if I was at their mercy. Bus operator asked me to come to Saibaug which costed me another ***rs and I was given another bus at *:**. The bus was below standards. It worked like a state transport bus. As many people could come in as they wanted.
People were sitting in aisle. The bus operator gave me a ticket where he mentioned the price of the ticket as ***. When I told him that I paid **** for the ticket he cancelled the price on the ticket and asked to ignore that.
I was supposed to reach udaipur at ** AM but I reached at *:** . When I complained to red bus . they said that if you were not happy with the bus why did you board the bus, we could have refunded you the money.
I told him that it is festive season and I had to reach home by hook or crook. The operator knew that and hence he took advantage of my situation. I paid **** but the quality of the bus was way below standards. I paid **** only because i wanted to reach as early as possible without any hassle. I could have waited till * pm and took a state bus transport bus.
I need a refund on the ticket. It has been a nightmare.
I have attached the pics of the bus. New receipt given by the bus operator. Ticket details from the red bus app. Screenshot of the number of calls I made.


Regards,
Rahul Jha