Red Bus - Bus was cancelled and not informed to individual

This is to inform you that I booked a ticket through RED BUS APP from Chandigarh to Delhi which was schedule to depart at ****hrs from Chandigarh sector ** bus stand.
But when I reached at the counter for confirming the bus number I was told by the counter representative that the bus is cancelled and next bus will be at ****hrs.
Now sir I just want to know that why the cancellation message was not given to me earlier.
Now at the last moment how I will reach to my destination in time.
The Harashment which iam facing now for that who will be held responsible.
Sir I have to board a flight from delhi.
If these types of things will happen from Government Transportation then what will be expected from the civil transportation.
Sir kindly look into the matter on priority.

Iam sending the attachment for your further reference.
PNR No. XDLHE*************
Ticket No. TRB*********