NEUGO ELECTRIC AC BUS - Bus broke and kept us 3 hours waiting

Subject: Complaint Regarding Bus Malfunction and Delay During Journey (PNR: *******)

Dear Nuego Customer Support,

I am writing to formally lodge a complaint regarding a significant delay and inconvenience caused during my journey from Delhi to Dehradun on August **, ****. My PNR number is *******.

I am an advocate traveling to Dehradun to appear in a case at the district court. Due to the bus malfunction at the Meerut toll, where the driver informed us that the airbag shocker had burst, the bus was rendered immobile. We were told that it would take *-* hours to arrange for a replacement vehicle.

This delay has not only disrupted my schedule but has also compromised my commitment to my client, causing financial loss and damage to my reputation. The expectation was to reach Dehradun by *:** AM, and this significant delay is unacceptable.

I request you to address this issue promptly by:

*. Arranging for an alternative bus as soon as possible.
*. Providing compensation for the delay and inconvenience caused, considering the professional implications of this delay.

I trust you will handle this matter with urgency and ensure that such issues are prevented in the future.

Passenger Name: Altamash Ahmad
Contact Information: [**********]
Journey Date: August **, ****
PNR Number: *******

Sincerely,
Altamash Ahmad