Boult Audio - Boult Audio not able to return the product sent for repair after repeated followup and reminders

Purchased a product Boult Audio Curve Wireless Neckband Magnetic Earphone with Mic from Boult Audio in Nov **** last week, however the same got faulty in Mar ** and the same was sent to Boult audio through courier on **th Mar ** which Boult Audio acknowledged the receipt and promised that in a wee product will either be repaired or replaced with new and sent back within a week or ** days time.

Post that I am constantly following up with the customer complaint team on weekly basis however, except the falls promises, no one is able to confirm whether I will be able to get the product back or not and if yes than how much time it will take.

I have asked customer complaint cell to share the escalation matrix so that I can raise my complaint to senior management, however they don't have any such escalation matrix.

It is very difficult for a customer to fight and get his / her angrier with the team facing the customer on day in and day out basis having the limited authority.

Its not only a complaint against returning my product post repair but to put all these companies under some kind of regulatory body or ombudsman governance so that such companies which are growing like mushrooms and making billons of rupees from customer can follow the universal guidelines for customer support and publish their escalation matrix and customer should not run from pillar to post to beg for his onw hard earned money spend to buy such product.

A humble request to the respected authority to forward / take this further to the highest authorities of the Boult Audio and ask them to return my product post repair / replacement and also put a mechanism in place to avoid such escalations.

Regards.
Birendra Rawat
Mobile No. *********
Mail : birendra****@gmail. com