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Bose Audio - Bose Faulty Earbuds Refund

Bala Chandar filed complaint against Bose Audio on Jan 4, 2022

I purchased Bose QuietComfort True Wireless earbuds from Amazon on July **th, ****.

I used the product for few days and suddenly my right headset stopped working so I approached the Bose service center on Sep **st, ****, they explained to me that there is an issue with software and will replace the product.

I received the replacement product after "forty-six" days on *th Nov ****. After a couple of days of usage, the replaced product also suddenly stopped working on the right side. I again approached the service center on **th Nov ****, they again explained to me that there is an issue with software and will replace the product.

Currently my second replacement product is with the service center for more than ** days.

Because of the repeated faulty products, I requested a refund, but the service center personnel denied the refund also behaving rudely.

Kindly help me to get the refund amount from Bose service center.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Bose Audio

12

Total Complaints

2

Total Resolved

16.67%

Consumer Satisfaction

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