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Air India Make My Trip - Booking changes

Vartika Bajpai filed complaint against Air India Make My Trip on Apr 15, 2023

I rescheduled my flight from one date to another and also have paid the extra charges that they demanded of me for the modification of flights. But the changes are not seen anywhere,I have contacted customer care multiple times but they are all telling me that neither can they refund the money nor can they do anything about it right now as I have to wait ** hours. But as a student the amount in itself is too big for me to let it go and then the modification window will be closed soon. I need Air India to look into it as soon as possible and help me out with the modification of the date.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Air India Make My Trip

14

Total Complaints

6

Total Resolved

42.86%

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