Oyo - Booking amount paid but service not provided

Bishant Sharma filed complaint against Oyo on May 11, 2020

I made three bookings from Oyo in a day.
All three bookings charged me amount of a total of ****. I searched the hotel and reached there. And the reply was the hotel is closed. I mean if the hotel is closed how caan he take the bookings. Now there is no revert from oyo. They are not picking up my call. Not replying my messages. I want more than compensation. My whole day was wasted. I was roaming in a city unknown to me here and there. And there was not a single help.

I will mention all my booking id, hotel name and amount.

*. Booking Updated - SPOT ON ***** P-square, Booking No. FTWV****. Amounting Rs. ***

*. Booking Updated - OYO ***** BKR Guest House, Booking No. DCER****. Amounting Rs. ***

*. Booking Updated - OYO ***** Hotel Shiva, Booking No. GBKF****. Amounting Rs. ****.

Share, let the world know

Complaint Status

Resolution Demanded:

Damages for loss and agony

Oyo

525

Total Complaints

244

Total Resolved

46.48%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

subhash maindoli on Nov 6, 2025

oyo – after making a prepaid booking at oyo hotel at the time of checking in the hotel was refused for preClosed

Dear OYO, I had booked a prepaid room for myself in hotel o Anshun residency near mk cinemas Rohini through your app. But when we went to check at the property, we were told by the staff that the hotel does not acce...

Nishant prajapati on Sep 4, 2025

Oyo – Payment paid but booking on holdClosed

Booking is on hold even though the payment is done so hotel is not allowed to check in

Prem Kalani on Jul 13, 2025

OYO – Oyo money unable to refundClosed

I had booked and then cancelled hotel room with oyo. The money was refunded to oyo money with no way to transfer it back to bank account. During payment options they make this option seem like the better one but it ...

Bhagiradha on Jul 3, 2025

OYO – Over charging than booking price Closed

I booked oyo room at super townhouse white ridge kphb opposite to JNTU for *** online amount or **** pay at the hotel But they charged *** extra saying that their hotel regular price is **** they charged me **** a...

Devakrishna on Jun 28, 2025

Oyo – Refund for transaction from oyoClosed

I’ve booked room for a day , the transaction was successfull but it is coming booking failed but my money is debited to oyo . I’ve called but there is no response