Deeksha sharma filed complaint against Air India on Feb 18, 2021
I had a flight from T* IGI to Chandigarh on **th February **** departing at *:**PM. I had already done self-check-in and got the boarding pass post-checking my baggage in. The security alone took me ** minutes and it was already *:** PM. The lady from airline called me at *:**PM to confirm if I am boarding or not and I specifically told her I'll be there in *-* minutes as I am literally running and gates are far. That was the efficiency of IGI airport security check. So the gate was **C and which was on its own changed to **A and I reached there at *:** PM and they literally ignored the fact that I was asking them about my flight. They said the gates are closed and the flight's about to take off. Boarding pass says that the gates close ** mins prior to departure. That should be *:**PM and not anytime before that. So they blantly ignored me and told me to fetch my luggage by going to gate **. I was made to wait for ** mins to literally just exit the airport as I wished to book the immediate next flight to Chandigarh as I had an important exam on **th at *:**AM and there were only two flights available till *PM. Air India took * hours to deliver me my luggage and at *:**PM , when I received my bag there weren't any flights available and I missed out on my exam which was vital for my career the next morning in Chandigarh because of AirIndia refusing to let me board when I clearly had the time and they had reckoned the fact that I was INSIDE the airport WITH a boarding pass.
This has lead to financial and emotional turmoil for me. I was in time and the fact that they took this long to retrieve my bag that I missed any other possibility of taking any other flight and missing my competitive exam is haunting.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

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