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Swiggy Bundl Technologies Pvt Ltd 125 - Billed twice for a single order

Joy Rebello filed complaint against Swiggy Bundl Technologies Pvt Ltd 125 on Jan 1, 2022

Ordered food through Swiggy ( Order #************) from hotel RNR on *st Jan ****. During the payment, the page got refreshed and took me to the page again for payment.
I have got two deductions for the same order (I have been billed for the same order). Also they delivered the same order twice which was of no use to me with new order (Order #************), as I already had order the same items in huge quantity.

When I contacted Swiggy Customer Care, they say they cannot help and only option is to cancel order with zero refund.

Why should customer suffer and pay double for website/app problem of Swiggy

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Swiggy Bundl Technologies Pvt Ltd 125

19

Total Complaints

10

Total Resolved

52.63%

Consumer Satisfaction

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My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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